Explain hospital services to every walk-in and registered patient and ensure conversions
Implementation of clinical and administrative protocols & procedures.
Act as a SPOC (Single point of contact) to ensure proper deliverables too
clients and to maintain long lasting relationships with them
Responsible to have a complete orientation of operating software of the Hospital.
To conduct daily briefing with staff for day to day activates.
Coordinating with all OT staff /MICU staff/ Billing staff/ for planned major surgery procedures, surgery clearance and patient shifting.
Ensure the Hospital is clean in coordination with the House Keeping Department.
Coordinating with all laboratories in-charge and Biomedical in charge and ensure that all equipment’s should be in working order.
Responsible for efficient functioning of front office personnel processes system and ensure Front office Team awareness and readiness towards emergency
To achieve 90% and above score in patient satisfaction index on a monthly basis.
Investigate and resolved customer inquiries and complaints in a timely and empathetic manner
To make inpatient rounds, ask open-ended questions to assess patient needs and ensure the services provided delight the patient and patient family members.
Provide prompt, courteous, efficient and personalized service to all patients.
To foster peer support; provide training to others regarding the hospital wide policies and processes.
To extend support and coordinate services in line with the Clinical Team’s & Nursing Team’s requirement.
To constantly interact with respective departments to negotiate and expedite scheduling and completion of tests, procedures, and consultations.
Coordinating with Credit Helpdesk/Billing Team for credit patients and updating the patients/patient family members regarding their approval status at periodic interval.
Job Type: Full-time
Salary: Up to ₹31,597.00 per month
total work: 1 year (Preferred)
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About Rainbow Children's Hospital